Albany Equipment Limited
 
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Policies/Statements
 
Remote Area & None Commercial Address Delivery Charges
Due to increased charges by carriers some areas of Mainland UK may incur a Delivery Charge on certain products. These be kept to a minimum and advised to you before the Sale is processed. Delivery is free of Charge to bona fide Commercial Premises. We reserve the right to charge for delivery to Private Addresses. This cost will be advised before the Sale is processed giving you, the customer, the option to not proceed with the Sale.

Terms Of Sale
PRICE:- All prices quoted are in pounds sterling and exclude vat @20 %. The full purchase price will be shown prior to completion of each order and delivery is free of charge to England, Wales and Scotland (excluding Highlands). For delivery prices to Highlands & Islands, Eire & Northern Ireland please call. PAYMENTS:- Payments are accepted on most major credit & debit cards through our secure server. Cheques and postal order will also be accepted. INVOICE:- A VAT invoice will be issued with each sale giving a full decription of the goods. DELIVERY:- Delivery will be made free of charge to commercial premises within 3/4 working days of the sale being processed. Either ourselves or the courier will contact you to arrange delivery. AVAILABILITY OF STOCK:- Customers will be informed directly where stock is not available to complete an order. GUARANTEE:- All items are fully guaranteed for a minimum period of 12 months. All goods sold comply with applicable legislation and customers are reminded that their statutory rights are not affected by these terms and conditions. ORDER CANCELATION & UNWANTED GOODS:- 1:The customer has the right to cancel any order within 1 working day following receipt of the goods, however they shall be responsible for the cost of returning the items in all original packaging. Where the customer exercises their right to cancel money will be refunded within 30 days of the cancellation. 2: We reserve the right to levy a 25% restocking charge for refused deliveries of correctly supplied goods. 3: If goods have been supplied correctly but are not required and it has been more than 1 working day after receipt then you as the customer will be responsible for any carraige charge to return those goods. It will be entirely at the discretion of Albany Equipment Limited as to whether those correctly supplied goods are accepted back in to stock. CUSTOMER SUPPORT:- Customer support is available Monday to Friday 8.30am to 5pm on 0121 422 1317 at the standard telephone rate, alternatively e-mail sales@commercial-microwaves.co.uk. Manufacturers support lines are also available for many products, please call for further details.

Privacy and Security
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct We collect information about you for 2 reasons: firstly, to process your order & secondly to provide you with the best possible service. We will not e-mail you in future unless you have given us consent. The type of information we will collect about you includes: * Your name * Address * Phone number * Email address * Credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold be be held securely in accordance with the law. We do not operate cookies or technology to track visitors patterns of behaviour. If you have any questions/comments about privacy, you should email us at sales@commercial-microwaves.co.uk This site is secured for personal information by 128 bit SSL Technology Encription. The Secured Server Certification Authority is Verisign . Certificate valid to 19/01/13. Digital Signature, Key Enciperment.For enquiries regarding security please contact Mr Bob Billingham at sales@commercial-microwaves.co.uk or phone 0121 422 4000.

 

Albany Equipment Limited
385, Hagley Road West,  Quinton,  Birmingham,   West Midlands,  B32 2AL   United Kingdom
Tel: 0121 422 4000   Fax: 0121 422 5000